Our promises

We will always listen to our customers and be honest, accessible, friendly and visible.  We will always be fair and act with integrity in order to make our shows as enjoyable and successful for you as well as us.

We welcome all feedback, good or bad and take all comments into consideration when planning our shows.  We strive to deliver excellent customer service to all our customers, whether visitors or exhibitors, but recognise that sometimes we might get it wrong.  If you do have a complaint or any feedback, please write to us at the address below.  We will endeavour to acknowledge your communication within 10 working days.

Complaints & Feedback

Please address all complaints and feedback to:
MasterChef Live
Customer Services
Haymarket Exhibitions Ltd
Teddington Studios
Broom Road
Teddington
Middlesex
TW11 9BE

or email: mastercheflive@haymarket.com